Privacy Policy

Effective Date: September 30, 2016

This Privacy Policy describes how ProtectWise, Inc. ("ProtectWise," "we," or "us") collects, uses and shares information about you. It also describes the choices available to you regarding our use of your Personal Information (defined below) and how you can access and update this information in certain circumstances.

ProtectWise participates in the E.U.-U.S. Privacy Shield framework. To learn more, see the “Privacy Shield” section below.


This Privacy Policy applies to information we collect when you use www.protectwise.com and any other websites or mobile applications that post a link to this Privacy Policy (the "Sites") and which are owned and operated by ProtectWise.

This Policy does not apply to information collected by ProtectWise through our customer’s (“Customer”) use of the ProtectWise services. Those data collection, use, and sharing practices are covered by ProtectWise's Services Agreement. Please carefully review that agreement.

ProtectWise collects information under the direction of its Customers, and has no direct relationship with the individuals whose information it processes on behalf of its Customers. ProtectWise acknowledges that you have the right to access your personal information. If you are a customer of one of our Customers and have any questions or concerns regarding our Customer’s privacy practices, or if you seek access to or wish to correct, amend or delete inaccurate data, you should contact the Customer (the data controller) with whom you interact directly. If requested to remove data we will respond within a reasonable timeframe. As noted elsewhere in this Privacy Policy, we may transfer Personal Information to companies that help us provide our service. Those transfers are also addressed in our agreements with our Customers. We will retain information we process on behalf of our Customers for as long as needed to provide services to our Customers. ProtectWise will retain this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Collection of Information

Information You Provide To Us

We collect information you provide directly to us. For example, we collect information when you use our Sites, create an online account, sign up to receive our emails, participate in a sweepstakes, communicate with us via third party social media sites, request customer support, apply for a job or otherwise communicate with us through the Sites.

The types of information we may collect include Personal Information. "Personal Information" is information that can be used to identify you, such as your name, email address, zip code, billing address, shipping address, phone number, product preferences, demographic information and any other information you choose to provide.

In some cases, we may also collect Personal Information and other information that you provide about others, such as when you refer a friend or business entity to ProtectWise. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us. If you would like to request that it be removed from our database, please contact us at privacy@protectwise.com.

Information We Collect Automatically

We and our service providers automatically collect certain information about you when you access or use our Sites and store it in log files. This information may include demographic information; IP address; browser type; operating system characteristics; information about your use of our Sites; and data regarding network connected hardware (e.g., computer or mobile device), such as unique device identifiers, type, model, version, MAC address, device or session ID, error related data status, capability, confirmation, functionality, performance data, and connection type. This information may also include clickstream data, which is information about the page-by-page paths you take as you browse through the Sites.

The methods that we and our service providers may use to automatically collect such information include:

  • Log Information: We collect information about your use of our Sites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our Sites. We may link this automatically collected data to other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
  • Transaction Information: When you purchase a product or service, we collect information about the transaction.
  • Information Collected by Tracking Technologies: We and our service providers may use cookies, web beacons (also known as "tracking pixels") and other tracking technologies to collect information about you when you interact with our Sites or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our Sites and your online experience, understanding which areas and features of our Sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked, and for other internal business purposes.
    • Cookies: Cookies are data files that are placed on a computer when it is used to visit a website. These cookies may be used for many purposes, including, without limitation, tracking user preferences or web pages visited while using our Sites. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our websites. For more information about disabling flash cookies, see here. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Sites. In addition, please be aware that if you choose to block cookies, some advertising preferences that are dependent on cookies may not be able to be respected.
    • Web Beacons: We may include small graphic images called web beacons, also known as "internet tags" or "clear gifs," in our web pages and email messages. We may use web beacons or similar technologies for a number of purposes, including, without limitation, to count the number of visitors to our Sites, to monitor how users navigate the Sites, and to count how many emails that we sent were actually opened or how many particular articles or links were actually viewed.
    • Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Sites. It is temporarily downloaded onto your computer from our web server or a third party with whom we work, is active only while you are connected to the Sites, and is deleted or deactivated thereafter.
    • Other Tracking Technology: ProtectWise and our service providers may use other tracking technologies to analyze Site trends, track users' movements around the Sites, and to gather demographic information about our user base as a whole.

Information we automatically collect about you, such as how you interact with our Sites, may be combined with your Personal Information. If we associate any such automatically-collected information with Personal Information about you, we will treat the combined information as Personal Information.

We and our business partners and other third parties may send you product promotions that are aligned with your purchase trends identified through automatically-collected information.

Information We Collect From Our Partners and Other Sources

We may also obtain information about you from other sources and combine that with information we collect about you. For example, we may obtain your contact information if you attend a conference or webinar that we sponsor and the organizer provides us with a list of attendees. We may also obtain your contact information from third parties that market mailing lists. If we receive Personal Information from a third party source and/or if we combine the information we receive from these third party sources with your Personal Information, we will treat that information as Personal Information. We are not responsible for the accuracy of the information provided by third parties or how such third parties collect, use and share such information.

Use of Information

We may use information about you for the following purposes:

  • Facilitate and improve your online experience;
  • Provide the products and services you request, process transactions and send you related information, including confirmations and receipts;
  • Process your registration with our Sites, including verifying that your email address(es) are active and valid;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to opt out of this direct marketing, please see the “Your Choices” section below);
  • Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
  • Improve our Sites or other ProtectWise products and services;
  • Personalize your online experience and provide advertisements, content or features that match your profile and interests;
  • Monitor and analyze trends, usage and activities;
  • Process and deliver contest, promotion and sweepstakes entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service;
  • Contact you regarding your use of our Sites and, in our discretion, changes to our policies;
  • Provide you with notices related to our Sites and other ProtectWise products and services;
  • Conduct surveys regarding our Sites and other ProtectWise products and services;
  • Carry out any other purpose disclosed elsewhere in this Privacy Policy, at the time you provide your Personal Information, or for which the information was collected; and
  • Any other purpose, with your consent.

Consent to Transfer Information

We are based in the United States. The information we collect is governed by U.S. law, and, for our E.U. data subjects, by the E.U.-U.S. Privacy Shield framework (discussed in the “Privacy Shield” section below). By accessing or using our Sites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Sharing Of Information

We do not sell your Personal Information to third parties.

We may disclose your Personal Information to our agents, vendors, consultants and other service providers to carry out work on our behalf. These entities acting on our behalf are prohibited from using your Personal Information for any purpose other than to provide this assistance.

Our accountability for Personal Information that we receive under Privacy Shield and subsequently transfer to a third party is described in the Principles (defined below). In particular, we remain responsible and liable under the Principles if third party agents that we engage to process the Personal Information on our behalf do so in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage. To learn more about Privacy Shield, see the “Privacy Shield” section below.

We must disclose your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. In addition, we may share information about you as follows:

  • To the maximum extent permitted by applicable law, i) in response to subpoenas or other legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud;
  • To defend the Terms and Conditions or other policies applicable to our Sites;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, life, health, security and safety of us or any third party;
  • To the maximum extent permitted by applicable law, we may also use IP addresses, mobile device identifiers or any other information we collect to identify users, and may do so in cooperation with copyright owners, internet service providers, wireless service providers or law enforcement agencies in our discretion. Such disclosures may be carried out without notice to you;
  • With our affiliates for internal business purposes;
  • In connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, amalgamation or any other type of acquisition of all or any portion of ProtectWise assets, financing, disposal, conveyance or transfer of all or a portion of our business to another company, in this event you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; and
  • With your consent or at your direction.

In our sole discretion, we may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Sweepstakes, Contests, and Promotions.

We may offer sweepstakes, contests, surveys and other promotions (each, a "Promotion") that may require registration. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties in connection with the administration of such Promotion, such as in connection with winner selection, prize fulfillment, and as required by law, such as on a winners list. By entering a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials. ProtectWise may offer opportunities to enter a contest or sweepstakes or other feature that we offer jointly with a third party. As a result of your participation in such feature, your information may be shared with the third party that is jointly offering the feature, which will be disclosed at the time your information is collected.

Advertising, Analytics Services, and Online Tracking

We engage third parties to serve advertisements on our behalf across the internet and to provide analytics services about the use of our Sites. In addition, we may participate in online advertising networks and exchanges that display relevant advertisements to our Site visitors based on their interests as reflected in their browsing of the Sites and certain third party sites participating in the same networks and exchanges. Those entities may use cookies, web beacons, pixels, embedded scripts, and other technologies to automatically collect information about your use of the Sites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Sites and other websites, and better understand your online activity.

This means that some information about your browsing of the Sites and certain third party sites may be shared with these companies for the purpose of delivering ads to you on the Sites and certain third party sites, and we may receive from some of these companies information about third party sites that you have visited. This information is used for marketing purposes and the practice is sometimes termed "retargeting" to indicate that information from one retailer is used to suggest to you relevant products offered by another retailer.

If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out of certain targeted advertising by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

These and other third parties may also collect Personal Information about your online activities over time and across different websites when you use our Sites.

This Privacy Policy does not cover any use of information that such third parties themselves may have collected from you (e.g., type of browser, operating system, domain name, day and time of visit, page(s) visited) or the methods used by the third-parties to collect that information (e.g., cookies, web beacons and clear gifs).

Note that your browser settings may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit. There is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, we currently do not alter our practices when we receive a "Do Not Track" signal from a visitor's browser. To find out more about "Do Not Track," you may wish to visit http://www.allaboutdnt.com.

Community Features and User Content

The Sites may provide you the opportunity to participate and post content publicly through chat rooms, forums, interactive features, or other communication functionality ("Community Features"). We may provide functionality for you to submit or post text (including questions, comments, and suggestions), photographs, audio, videos, or other content (collectively, "User Content") through Community Features, by linking the Sites to a third party service, or otherwise. Please note that certain information, such as your username and profile picture, may be publicly displayed on our Sites along with your User Content. User Content consisting of uploaded files may contain metadata, which may contain Personal Information or other information about or relating to you. You may wish to remove metadata from your file(s) before transmitting such file(s) to the Sites.

Note that anything you post through Community Features is public—others will have access to your User Content and may use it or share it with third parties. If you choose to voluntarily disclose Personal Information, that information will be considered public information. If you submit User Content, it may be published online or offline at any time. In addition, we may use your User Content and any excerpt from your User Content in connection with our advertising, marketing, publicity and promotional activities. To request removal of your personal information from our community features, contact us at privacy@protectwise.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Features

Certain functionality on the Sites may permit interactions that you initiate between the Sites and a third party website or service ("Social Features"). Examples of Social Features include enabling you to "like" or "share" our Site content to other websites or services; to log-in to the Sites using your username and password for a third party site or service; to transmit content to the Sites from your account on a third party website or service; and to otherwise connect our Sites to a third party website or service.

If you choose to use Social Features, information you post or provide access to may be publicly displayed on our Sites or by the provider of the Social Feature that you use. Similarly, if you post information on a third party platform that references our Sites (e.g., by using a hashtag associated with ProtectWise in a tweet or status update), your post may be published on our Sites in accordance with the terms of the third party website or service. Also, both ProtectWise and the third party may have access to certain information about you and your use of our Sites and the third party site or service. In addition, we may receive information about you if other users of a third party website give us access to their profiles and you are one of their "connections," or information about you is otherwise accessible through your "connections'" web pages, profile pages, or similar pages on a social networking or other third party website or interactive service. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly.

The information we collect in connection with Social Features is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party's privacy practices, including whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third party website or service.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. When you enter information (such as login credentials) on our login form, we encrypt the transmission of that information using transport layer security (TLS). Although ProtectWise uses reasonable efforts to help protect your information, transmission via the internet is not completely secure and ProtectWise cannot guarantee the security of your information collected through our Sites. If you have any questions about security on our website, you can contact us at privacy@protectwise.com.

Data Retention

We take reasonable steps to delete your information collected through the Sites if you opt out of receiving further communications from us (see the section entitled "Your Choices" below) or if you ask us to delete your information.

As explained in greater detail in our Customer agreements and as provided in the documentation for our services, ProtectWise will delete or destroy our Customer's network data in our systems or otherwise in our possession or control within thirty (30) days after the effective date of termination or expiration of the Customer's agreement, unless legally prohibited.

Children's Privacy

The Sites are not intended for children and are not targeted to children under the age of thirteen (13). We do not knowingly collect any personal information as defined by the Children’s Online Privacy Protection Act (“COPPA”) from children under the age of 13 and, if we learn that we have received information from a user under the age of 13, we will delete this information.

Your Choices

Access to Personal Information

Upon request, ProtectWise will provide you with information about whether we hold any of your Personal Information. You have the right to access the Personal Information we have about you. You may correct, amend, or delete that information at any time by emailing privacy@protectwise.com. We will respond to your access request within a reasonable time period. We may require additional information from you to allow us to confirm your identity.

Promotional Communications

You can opt out of receiving promotional emails from us at any time by following the instructions provided in those communications or emailing us at privacy@protectwise.com. You may also remove yourself from our email list by clicking on the unsubscribe link presented in all promotional emails we send to our customers. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about your account, servicing, or our ongoing business relations.

Third Party Websites

There may be hyperlinks on our Sites to other websites or locations that are operated and controlled by third parties ("Third Party Websites"). These Third Party Websites may use their own cookies, web beacons and other technologies to independently collect information about you. In addition, these Third Party Websites may solicit Personal Information from you. We make no representations regarding the policies or business practices of such Third Party Websites and encourage you to familiarize yourself with their privacy policies before providing them with your Personal Information.

Your California Privacy Rights

California law permits customers in California to request certain details about how their information is shared with third parties and, in some cases, affiliates, for those third parties' and affiliates' own direct marketing purposes. ProtectWise does not share Personal Information with third parties or affiliates for those third parties' or affiliates' own direct marketing purposes. California customers may request information about our compliance with this law by contacting us at privacy@protectwise.com or by sending a letter to: ProtectWise, Inc., 1601 Wewatta St, Suite 700, Denver, CO 80202. Any such inquiry must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address or mail address.

Privacy Shield

ProtectWise participates in and has certified that it complies with the E.U.-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the E.U. to the U.S. ProtectWise has certified to the Department of Commerce that it adheres to the Privacy Shield Principles (“Principles”). ProtectWise is committed to subjecting all Personal Information received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s Principles.

To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov/.

In compliance with the Principles, this Privacy Policy sets out:

  • The types of Personal Information we collect (“Information You Provide to Us”);
  • The purposes for which we collect and use Personal Information (“Use of Information”);
  • The types of third parties to which we disclose Personal Information, and the purposes for which we do so (“Sharing of Personal Information”);
  • Our liability for onward transfers to third parties (“Sharing of Personal Information”)
  • The choices and means we offer individuals for limiting the use and disclosure of their Personal Information (“Promotional Communications”); and
  • The right of individuals to access their Personal Information (“Access to Personal Information”).

ProtectWise is responsible for the processing of Personal Information it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf, if any. ProtectWise complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

E.U. data subjects may contact us for the handling of complaints, access requests, and any other issues arising under Privacy Shield as specified in the “Contact Us” section below. If you have a complaint regarding our compliance with the Principles, first contact us to informally resolve your complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. As further explained in the Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. ProtectWise is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, ProtectWise may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.


Changes to This Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepages of our Sites or sending you an email notification). If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Sites prior to the change becoming effective. We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ProtectWise, Inc.
1601 Wewatta St
Suite 700
Denver, CO 80202